FAMO specializes in innovative solutions designed to alleviate everyday discomfort. Our product range includes products like the ComfortCool Migraine Relief Cap™ and the EarEase™ Portable Pressure Relief Tool™, both of which provide effective, non-invasive relief for migraines and ear pressure issues.
FAMO offers a 14-day return period for customers within the European Union. To be eligible for a return, items must be in their original condition and packaging. Please contact us at info@famo-store.com to initiate the return process.
Shipping times typically range from 7 to 20 business days, depending on the destination country and product. Orders are processed within 1–5 business days after payment confirmation, and tracking information will be provided once the order has shipped.
Yes, international orders may be subject to customs duties, taxes, or import fees based on your country’s regulations. These charges are the responsibility of the customer and are not included in the product prices.
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We may request photos or videos to assess the issue. If approved, we will provide a replacement or a full/partial refund without requiring a return in most cases.
You can reach us via email at info@famo-store.com or by phone at +4917666645891. Our physical address is Weserstraße 74, 12059 Berlin, Deutschland.
If you notice an error in your shipping address, please contact us immediately at info@famo-store.com. We are not responsible for orders lost or delayed due to incorrect or incomplete addresses.